Frequently 
Asked 
Questions

Shopping FAQs

Which credit cards do you accept?

Visa, Mastercard and American Express cards are accepted, as well as debit cards which bear the Visa or Mastercard logo.

Can I cancel my order?

Yes, you can, as long as the item has not been shipped. If the order has already been sent to the manufacturer we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions.

I canceled my order but I haven't received a credit yet. How long do credits take?

We submit all requests for credits within 48 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.

Can I return an item that is damaged, defective, or I just don't want?

ALL RETURNS MUST BE PRE-AUTHORIZED, shipped in the original carton or packaging, and in saleable condition. All returns must be shipped pre-paid unless specific permission is given otherwise. If the return is due to any condition, other than a warranty condition, and is not an exchange for similar goods, the return will be subject to a 20% restock charge.

What happens if the item I ordered is not available?

Our warehouse or manufacturers ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

 Offer an ALTERNATE selection of equal or greater value
• Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
• CANCEL your order. We constantly update our computer system with new information from our manufacturers. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.

Why was I charged sales tax on my purchase?

State tax is applied to an item if SCS or the shipping vendor conducts business in the shipping address state.

Shipping FAQs

How long will it take to receive my order?

The standard shipping time for orders shipped via UPS ground is 5-10 days, and promotional items should ship in 4-7 days. Large items such as traffic cones, barricades, etc. are shipped via common carrier (trucking company) and may take up to 21-28 days to arrive.

Can I have an order shipped to my P.O. Box?

No.We also cannot deliver to A.P.O., F.P.O. or foreign addresses.

Can I ship my order to a different address?

Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.

How are shipping charges calculated?

Shipping charges vary according to product type and destination. If your order is shipped directly from one of our authorized manufacturers across the country,the individual manufacturers ultimately determine the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason. Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.